This notice explains how Lifestyle Insurance Brokers collects, stores, and shares personal information. Your privacy is very important to us, and we are committed to protecting it. We aim to keep this notice clear and transparent so you can feel confident about how we use your information.
As the data controller, Lifestyle Insurance Brokers is responsible for decisions about how your information is processed and managed. This notice also explains your rights under data protection law and how to contact us if you have any questions.
When we refer to “we”, “us” or “our” in this notice, we mean Lifestyle Insurance Brokers.
When we say “you” or “your”, we mean any individual whose personal information we may collect, including:
Anyone requesting an insurance quote or whose details are provided during the quotation process.
Policyholders and anyone named on or covered by a policy.
Anyone who may benefit from, or be directly involved in, a policy or a claim (including claimants and witnesses).
Business partners and service providers we work with, such as insurers, intermediaries, and repairers.
The type of information we collect depends on our relationship with you. This may include:
Basic personal details: name, age, contact details, gender.
Family, lifestyle, and social circumstances (e.g. marital status, dependents, employment type).
Financial details: payment card or direct debit information.
Identification checks and insurance background information, such as previous claims history.
Photographs, video, or surveillance where relevant to a claim.
Tracking and location data if required for the policy or claim.
Accessibility information, if we need to make reasonable adjustments.
Details about your property or business, where relevant to the insurance cover.
We may also collect sensitive (special category) information if relevant to a policy or claim, such as:
Medical details relating to physical or mental health.
Criminal convictions, alleged offences, bankruptcy, or other financial sanctions.
We may collect personal information directly from you, your representatives, or from publicly available sources such as social media.
We may also collect information from:
Insurers, underwriters, and claims service providers.
Credit reference and fraud prevention agencies.
Law enforcement, emergency services, legal and medical professionals.
Insurance databases and registers used to detect and prevent fraud.
Other parties involved in a claim, such as witnesses or third-party representatives.
We use personal information to:
Provide quotes, administer policies, and handle claims.
Prevent and detect fraud and financial crime.
Comply with legal and regulatory obligations.
Send you marketing information about our services (with your consent).
We may also use information for our legitimate business purposes, such as:
Improving customer service and managing our business.
Conducting research and enhancing our products.
Building and maintaining relationships with insurers and service providers.
If you do not provide the necessary personal information, we may be unable to offer you insurance services.
We only share your information where necessary to provide our services or meet legal requirements. This may include sharing with:
Insurers, underwriters, and reinsurers.
Claims handlers, repairers, and loss adjusters.
Regulators, law enforcement agencies, and the Financial Ombudsman Service (FOS).
Fraud prevention and credit reference agencies.
Professional advisers and service providers who assist us.
We will never sell your data to third parties.
We only keep your personal information for as long as is necessary to provide insurance services, manage our business, or meet legal and regulatory obligations.
In some cases, we or our partners (such as insurers and claims handlers) may transfer personal information outside of the UK. Where this happens, we ensure appropriate safeguards are in place to protect your information and privacy rights.
Some insurers we work with may use automated systems to assess applications, set premiums, or process claims. These systems help determine the level of risk, likelihood of a claim, or settlement terms.
Where automated decisions are made, you have the right to request a review by a person.
We may use your personal information to provide details about products and services if you have given us consent. Marketing may be provided by email, phone, SMS, or post. You can withdraw your consent at any time.
If you use our website, we may collect information through cookies or similar technologies to:
Improve your online experience.
Provide relevant services and content.
Enhance security and prevent fraud.
You can manage your cookie preferences at any time via our Cookie Policy.
You have rights regarding your personal information, including:
Right of access – request a copy of the information we hold about you.
Right to rectification – ask us to correct inaccurate information.
Right to erasure – request deletion of your information where it is no longer needed.
Right to restrict processing – limit how we use your information in certain circumstances.
Right to object – object to us processing your information for certain purposes.
Right to data portability – request a copy of your data in a portable format.
Right to withdraw consent – withdraw consent for marketing at any time.
Right to complain – raise a complaint with the Information Commissioner’s Office (www.ico.org.uk).
To exercise your rights, please contact us using the details below.
If you have any questions about how we use your personal information, please contact:
Data Protection Officer
Lifestyle Insurance Brokers Ltd
Meridian House, Pepper Road,
Stockport, SK7 5BW
Email: VIEW OUR CONTACT PAGE
Phone: 0161 641 3229
This notice may be updated from time to time.